Contact Information

For Individuals

If you are our existing or former customer and would like to ask us a question, please call our Contact Center on a weekday between 9AM and 6PM MSK on the below numbers¹:

+7 (495) 775-75-75 in Moscow
+7 (812) 336-75-75 in St. Petersburg
8 (800) 700-38-38 elsewhere in Russia
+7 (495) 775-75-75 or +7 (495) 783-62-36 for international calls

If you are our existing customer and would like to make a payment, dispute a charge, close an account or access other services, please call our Contact Center on a weekday between 9AM and 6PM MSK.

Contact details for enquiries

• E-mail: customer@rencapbank.ru (the enquiry form is available here). The e-mail address is only intended for enquiries from consumers of financial services (banking services, services of professional securities market participant) pursuant to Federal Law No. 442-FZ of August 4, 2023 (please note, however, that underlying transaction documents and legally significant communications will not be accepted through e-mail) and for the requests referred to in Article 15.7 of Federal Law No. 149-FZ of July 27, 2006, and not intended for any other enquiries, including those from government authorities and agencies, which must be sent to RenCap Bank’s legal address below;
• Address: AO RenCap Bank, 8-10, bldg. 1, Gasheka St., Moscow, Russia, 125047 (the enquiry form is available here); to make your wait shorter, we offer a free appointment booking service available by calling our Contact Center.

An enquiry may take up to 15 business days to process.

Enquiry Form: Complete the form in Word or PDF and send it to us as an e-mail attachment or through Russian Post. When you click on the customer@rencapbank.ru link, the form will open automatically if you have an e-mail app installed on your computer/mobile device.

For existing or former RenCap Bank customers:

• an enquiry must state your full name and the mobile phone number previously provided to RenCap Bank and owned by you;
• if an enquiry is being sent by e-mail, it is important that the originating e-mail address matches the address previously provided to RenCap Bank.

RenCap Bank will only send legally protected privileged information to the mailing address / confirmed e-mail address you previously provided to RenCap Bank with identity verification. If no such address was previously provided with identity verification but you do require said information, please contact our Contact Center or visit RenCap Bank at its address above.

For financial managers (arbitration managers in consumer bankruptcy cases): RenCap Bank will only send legally protected privileged information to the mailing address stated in the Unified Federal Register of Bankruptcy Information through Russian Post. Said information can also be obtained in person by visiting RenCap Bank at its address above (the date, time and place to be agreed upon).

Attention!

E-mail is not a sufficiently secure communication channel. You should avoid sending confidential information such as account and/or card numbers or any other legally protected privileged information in unprotected/unencrypted form. Your enquiries sent to the above addresses should not include your permanent password, passcode or security word.

RenCap Bank may not be able to receive e-mails originating from mail services with domain names owned by the countries included on the List of Foreign States and Territories Committing Unfriendly Acts Against the Russian Federation, Russian Legal Entities and Individuals approved by Russian Government Directive No. 430-r of March 5, 2022.

By sending an enquiry, you give RenCap Bank consent to the processing of your personal data. A full text of the consent is available here.

For Corporate Clients

AO RenCap Bank

8-10, bldg. 1, Gasheka St., Moscow, Russia, 125047
Metro station: Mayakovskaya
Tel.: +7 495 725-1000

Counter service

Opening hours:
Monday / Tuesday / Wednesday / Thursday / Friday 9AM – 2PM

Cash service

Opening hours:
Tuesday 10AM – 11AM

Contact details for enquiries

• Address: AO RenCap Bank, 8-10, bldg. 1, Gasheka St., Moscow, Russia, 125047
• E-mail: inquiries@rencapbank.ru. The e-mail address is only intended for enquiries from consumers of financial services (banking services, services of professional securities market participant) pursuant to Federal Law No. 442-FZ of Aug. 4, 2023, and for the requests referred to in Article 15.7 of Federal Law No. 149-FZ of July 27, 2006, and not intended for any other enquiries, including those from government authorities and agencies, which must be sent to RenCap Bank’s legal address above.

An enquiry must state the following: the OGRN number, the full name and title of the representative, the company base number (if any).

Attention!

E-mail is not a sufficiently secure communication channel. You should avoid sending confidential information in unprotected/unencrypted form. FILE FORMATS RECOMMENDED for enquiries include .jpg, .jpeg, .txt, .bmp.

For Enquiries Unrelated to Financial Services

If you need to contact our Media Relations or reach us with any questions regarding collaboration, advertising, etc., please call +7 (495) 725-10-00