Account security

Dear customers, your safety is our priority, so we do everything possible to protect you from fraudsters. We would be very grateful if you continue to follow simple safety rules.

Remember:

Bank employees NEVER communicate with customers in messengers (MAX, WhatsApp, Viber, Telegram, etc.)!

Bank employees NEVER ask you to install remote access software and/or other third-party applications on your devices!

Bank employees NEVER ask you to deposit and/or transfer your own funds to a “safe”, “special” or “reserve” account!

Never disclose one-time passwords from SMS to anyone.

Safety tips

  1. Do not leave your computer turned on unattended.
  2. Use licensed software.
  3. Install an antivirus.
  4. Do not install remote control programs.
  5. Do not share logins, passwords, or codes from SMS with anyone.
  6. Use complex passwords and update them regularly.
  7. Do not open suspicious emails or attachments.
  8. If you have received a suspicious email from AO RENCAP BANK, please contact your company's supervisor in the corporate client services department.
  9. Check the details with the recipient of the funds.
  10. When generating a payment, check the details downloaded from the system.
  11. Before making a payment to a service provider, check the service provider on the Bank of Russia website , financial market participant on the website and risk assessment on the Know Your Client platform on the website .
  12. If your company has encountered a fraudulent payment, please immediately notify your company's account manager in the bank's corporate client services department by phone or email.
  13. Remember, that bank employees never communicate with clients via instant messaging apps (MAX, WhatsApp, Viber, Telegram, etc.).